Shipping Conditions & Processing Time
We appreciate your purchases, giving us a great support! Our intention is to be fully transparent that sometimes the bulk orders come it at once, it might take us a while to process them. We'd like to process your order and ship it to you asap. Thanks for your paitience. In the following are our shipping conditions and orders processing time:
It’ll take up to 1-3 business days to process your order. Please be advised, receiving a “purchase order” via email indicating the items selected, we will notify you by email when your package has been processed at the postal service.
In general, it takes 10~15 working days to receive your orders after it’s shipped.
*In the unlikely event that you do not receive your order within the delivery timeframe as mentioned above, please contact us within 7working days*
Note that in certain cases, multiple items may ship separately. In these situations, no additional shipping fees will be applied.
We ship to Malaysia via ACS Worldwide Express (by Air) .
Please check the delivery rate estimation from official website of ACSWorldwide Express:
All products will be checked carefully by our staff, and will be well packed before passing to courier. Customers agree to absorb all transportation risks once they placed the order.
We’re not responsible for any lost due to the submission of invalid or inaccurate personal information (such as mailing addresses, etc.) by customers.
By choosing ACS to deliver the purchased items, the tracking number will be updated to system after dispatched. Customers can use the numbers to check the delivery status.
【Customer should bear the risk of International Delivery】
Taxes and duties are calculated according to shipping destination. DDU(Delivery Duty Unpaid) destination defaults, the product prices displayed are exclusive of all taxes and duties. Destination countries may levy taxes on customers’ purchased goods which customers should be responsible for. We are not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your county’s customs policies before placing your order.